Shipping policy
Atlantis Luxury Art currently offers both digital products and may offer physical products depending on collection availability.
Digital Products
Digital artwork is delivered electronically after purchase through downloadable files or email delivery.
No physical shipment is required for digital purchases.
Delivery time:
Immediate to several minutes after payment confirmation.
Physical Products (When Applicable)
Selected artwork, premium prints, framed pieces, or limited collections may be available as physical products.
Estimated shipping times vary by location:
- UAE: 2–7 business days
- GCC: 5–12 business days
- International: 7–21 business days
Processing times:
Orders may require 1–5 business days for printing, packaging, and preparation before shipment.
Customs & Import Duties
International buyers may be responsible for customs fees, VAT, import duties, or local taxes imposed by their country.
Atlantis Luxury Art is not responsible for delays caused by customs procedures.
Order Tracking
Tracking information will be provided where available for physical orders.
Incorrect Address Information
Customers are responsible for providing accurate shipping information.
Atlantis Luxury Art is not liable for lost deliveries resulting from incorrect addresses supplied during checkout.
Damaged Physical Products
If a physical product arrives damaged:
- Contact us within 7 days
- Provide photos of damage
- Include order details
Replacement or resolution options will be reviewed case by case.
Contact
Email: Info@Atlantisheaven.com
Website: Atlantisluxuryart.com
Support response:
24–48 hours